Orders & Shipping
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We know how important it is to know where your order is 💛 You can track your delivery anytime using our tracking page. Track your order 👉 Click here to track your order->https://elliegrace.com.au/order-tracking/ You’ll just need: Your order number, and The email address used at checkout Wh...
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We’re so grateful to ship Ellie Grace Jewellery to customers outside Australia 💛 Below are our estimated delivery timeframes for international orders, starting from dispatch.
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My order says delivered, but I haven’t received it
We understand how worrying this can be 💛 If your tracking shows “Delivered” but you can’t locate your parcel, there are a few important things to check first. Please check the following In many cases, parcels are delivered safely but not immediately visible: Check around your property (front d... -
My tracking hasn’t updated — what does this mean?
It’s completely normal to feel concerned if your tracking hasn’t updated yet 💛 In most cases, this does not mean there’s an issue with your order. Why tracking may not update immediately Tracking updates depend on when the courier scans your parcel. Common reasons for delays include: The parce... -
Shipping times within Australia
We want you to know exactly what to expect when your order is on its way 💛 Below are our estimated delivery timeframes within Australia, starting from when your order is dispatched. Australian Delivery Estimates Once your order has been shipped, delivery times are typically: Metro areas: 2–5 b... -
What happens during peak periods (Christmas, Mother’s Day & sales)?
During peak periods such as Christmas, Mother’s Day, and major sales, we experience a very high volume of orders 💛 We do everything we can to get orders out as quickly as possible, but delivery times may be slightly longer than usual. -
We know how exciting it is to receive your order, and we want to get it to you as quickly as possible đź’› Below is a breakdown of our processing and shipping timelines.