What to expect during peak periods
During these busy times, you may notice:
- Longer processing times due to increased order volume
- Courier delays caused by high shipping demand
- Tracking updates taking longer to appear
- Fewer courier scans while parcels are in transit These delays are industry-wide and outside of our direct control.
Processing & Shipping
- Orders are processed in the order they are received
- Custom or personalised orders may take longer due to the care involved
- Once your order has been shipped, you’ll receive a tracking link via email
Recommended Ordering Times
To avoid delays, we strongly recommend:
- Ordering early, especially for gifts
- Placing Christmas and Mother’s Day orders well in advance of key dates
If your order seems delayed
If your order is within our estimated timeframes, it is likely still on track ✨
If it appears significantly delayed, please reach out and our team will be happy to assist.
Thank you for your patience
We truly appreciate your patience and understanding during our busiest times of the year. Every order is packed with care and meaning.
Jan 14, 2026