How shipping works for custom orders
If your order includes a custom item:
- We wait until the custom product is fully prepared
- All items in your order are then shipped together in one shipment
- This ensures everything arrives at the same time
Why this may take a little longer
Custom items require additional time to prepare, so:
- Your entire order will ship once the personalised item is ready
- This helps prevent confusion and ensures nothing is missing
What to expect
- Youโll receive one shipping confirmation email
- Your email will include one tracking link for the full order
- Delivery timeframes begin after the order is dispatched
During busy periods
During peak times such as Christmas, Motherโs Day, or major sales, custom order processing may take slightly longer.
We always recommend ordering early during peak periods.
Need an update?
If your order is within the stated custom processing timeframe, everything is on track โจ
If it has been longer than expected, please reach out and our team will be happy to assist.
๐ Track your order here: https://elliegrace.com.au/order-tracking/
๐ Thank you for your patience โ your order is being prepared with care.
Jan 14, 2026