Custom & Personalised Orders

• Can I change my custom message after ordering?

  We understand how important it is for your custom message to be just right 💛 Whether a change is possible depends on how far along your order is in production.

• Do custom orders ship separately?

  In some cases, custom and non-custom items may ship separately 💛 This depends on the items in your order and their individual processing times.

• How long do custom orders take?

  Custom and personalised orders are made with extra care to ensure they’re perfect 💛 Because of this, they require a little more time than standard orders.

• What happens if my custom order arrives wrong?

  We take great care when preparing custom orders, but if something isn’t quite right, we’re here to help 💛

• Why can’t custom orders be cancelled once made?

  Custom and personalised orders are created specifically for you, which is why they’re handled a little differently to standard items 💛