If there’s an issue with your custom order
If your order arrives with:
- An incorrect custom message
- A wrong item or variation
- A manufacturing error
Please contact our support team as soon as possible.
What we’ll need from you
To help us resolve this quickly, please provide:
- Your order number
- A clear photo of the item received
- A brief description of the issue
This allows us to investigate and take the right next steps.
What happens next
Once we’ve reviewed the issue:
- We’ll confirm what went wrong
- If the error is on our side, we’ll arrange a replacement or appropriate resolution
- We’ll keep you updated throughout the process
Important to know
- Each case is reviewed individually
- Resolution options depend on the nature of the issue
- Custom items are handled with extra care to ensure fairness for everyone
We’re here to help
If something isn’t right with your order, please reach out — we’ll do our best to make it right.
Jan 14, 2026