What to do if your item is damaged
Please contact our support team as soon as possible and include:
- Your order number
- Clear photos of:
- The damaged item
- The packaging it arrived in (if possible)
This helps us assess the issue and arrange the correct next steps.
What happens next
Once we receive your details:
- Our team will review the damage
- If the item was damaged in transit or arrived faulty, we’ll arrange a replacement or appropriate resolution
- We’ll keep you updated throughout the process
Important notes
- Damage claims must be reported within 14 days of delivery
- Items should not be worn or used if they arrive damaged
- Each case is assessed individually to ensure a fair outcome
We’re here to help
If your item arrives damaged, please reach out — we’ll do our best to make it right.
💛 Thank you for your understanding and for giving us the chance to fix this.
Jan 14, 2026