Are sale items eligible for refunds?

Change-of-mind returns on sale items

• Sale or discounted items are not eligible for change-of-mind returns or refunds, unless stated otherwise
• This includes items purchased during Black Friday Sale.

Faulty or incorrect sale items

If a sale item arrives:

• Faulty
• Damaged
• Incorrect

Please contact our support team as soon as possible with:

• Your order number
• A clear photo of the issue

We’ll review the issue and arrange a replacement or appropriate resolution where applicable.

Important to know

• Sale items are final unless there is a fault or error
• Refund eligibility is assessed on a case-by-case basis
• Discounted pricing does not affect your rights if an item is faulty

Need help before ordering?

If you’re unsure whether a sale item is eligible for return, please contact our support team before purchasing and we’ll be happy to clarify.