Can I return a personalised item?

Change-of-mind returns

• Personalised or custom items are not eligible for change-of-mind returns or refunds
• This includes items with custom messages, names, or personal details

Because these items are made uniquely for each customer, they cannot be resold or reused.

If there is an issue with your personalised item

If your personalised order arrives:

• Faulty
• Damaged
• Incorrect (for example, the wrong message or item)

Please contact our support team as soon as possible with:

• Your order number
• A clear photo of the issue

We’ll review the situation and work with you to find a suitable resolution.

Important to know

• Each case is assessed individually
• Resolution options depend on the nature of the issue
• We are unable to accept returns for spelling or wording errors entered at checkout

Need help?

If you’re unsure whether your personalised item qualifies for a return, please reach out and we’ll be happy to assist.