Returns, Refunds & Exchanges

• Can I return a personalised item?

  Personalised items are created specifically for you, which means they’re handled a little differently to standard products 💛

• How do I request a refund?

  We’re here to help make the refund process as clear and straightforward as possible 💛 If you believe your order is eligible for a refund, please follow the steps below.

• My order was returned to sender

  📦 RTS (Returned to Sender) – Fair Resolution Options First: Define When RTS Applies RTS applies when an order is returned to us due to: Incorrect / incomplete address entered by the customer Customer unavailable for signature or delivery Failure to collect from post office / carrier hold Delive...

• What if I received the wrong item?

  We’re really sorry if you’ve received the wrong item — that’s not what we want for you 💛 If this happens, we’ll help fix it as quickly as possible.

• What if my item arrives damaged?

  We’re so sorry if your item arrives damaged — that’s not the experience we want for you 💛 If this happens, we’ll help resolve it as quickly as possible.

• When will my refund be processed?

  Once your refund has been approved, we process it as quickly as possible 💛 Below is what you can expect.