What if I received the wrong item?

What to do

Please contact our support team and include:

• Your order number
• A clear photo of the item you received
• A brief description of what was incorrect (e.g. wrong item, colour, or variation)

This allows us to investigate and resolve the issue promptly.

What happens next

Once we’ve reviewed the details:

• We’ll confirm what went wrong
• If the error was on our side, we’ll arrange a replacement or appropriate resolution
• We’ll let you know if the incorrect item needs to be returned

Important notes

• Please do not wear or use the item if it is incorrect
• Each case is reviewed individually to ensure a fair outcome
• Resolution options depend on the nature of the issue

We’re here to help

If something isn’t right with your order, please reach out — our team will take care of it.