How custom orders are made
Once your order is placed:
- Your custom message is prepared and queued for production
- Materials are allocated specifically to your order
- The item is assembled and quality-checked just for you
Because of this, custom orders begin processing very quickly.
Why cancellations aren’t possible once production starts
Once production has begun:
- The item cannot be resold or repurposed
- Materials and labour have already been committed
- Cancelling at this stage would result in the item being wasted
For these reasons, we’re unable to cancel or refund custom orders once they’ve entered production.
What if I contact you very quickly?
If you realise you need to make a change immediately after placing your order, please reach out as soon as possible.
While we’ll always do our best to help, changes or cancellations cannot be guaranteed once processing has started.
We’re here to help
If you’re unsure whether your order has entered production, contact our support team with your order number and we’ll check for you.
Jan 14, 2026