International Delivery Estimates
Once your order has been shipped, delivery times are typically:
- New Zealand: 4–8 business days
- United States, Canada, UK & Europe: 7–15 business days
- Rest of the world: 10–20 business days
Please note these are estimated timeframes and may vary depending on your location and local postal services.
Important Information
- Delivery timeframes begin after dispatch, not from the order date
- Business days do not include weekends or public holidays
- Tracking updates may be less frequent once parcels leave Australia
- Customs processing times vary by country and are outside our control
Customs & Duties
- International orders may be subject to customs fees, duties, or taxes
- These charges are determined by the destination country and are the responsibility of the recipient
- Ellie Grace Jewellery is not able to estimate or cover these costs
During Peak Periods
During busy times such as Christmas and major sales, international deliveries may take longer due to increased global shipping volumes.
We recommend ordering early during peak periods.
How to Track Your Order
Once your order has been shipped, you’ll receive a tracking link via email.
When to Contact Us
Please reach out if:
- Your order is significantly outside the estimated timeframes, or
- Tracking hasn’t updated for an extended period
We’re always happy to help.
Jan 14, 2026