When custom message cards ARE available
We may be able to offer custom message cards during non-peak periods, subject to availability.
If you’d like to request a custom message card outside peak periods:
- Please contact our support team before placing your order
- Include the message you’d like printed
- We’ll confirm whether we’re able to accommodate your request
Custom message cards are not guaranteed and depend on current production capacity. Please also note if customised cards are available, it will take additional 3-5 business days to make.
When custom message cards are NOT available (Peak Periods)
Due to extremely high order volumes, we are unable to offer custom message cards during peak periods.
Our peak periods are:
- 28 January – 13 February
- 1 April – 10 May
- 1 November – 23 December
During these times, only our pre-written message cards are available.
This helps us:
- Maintain quality
- Avoid production delays
- Ensure all orders are shipped on time
Why we have this policy
Custom message cards require additional manual handling. During peak periods, limiting customisation allows us to:
- Process orders faster
- Reduce errors
- Deliver gifts on time for important occasions
Need help choosing a message?
Our pre-written message cards are carefully designed to suit many occasions and are a beautiful, meaningful option.
If you’re unsure which message card to choose, our support team is happy to help.