If your order has not yet been processed
In some cases, we may be able to update your delivery address if you contact us as soon as possible after placing your order.
Please reach out immediately with:
- Your order number
- The correct delivery address
We’ll do our best to help, but changes cannot be guaranteed once processing begins.
If your order has already been processed or shipped
Once an order has been processed or dispatched:
- We are unable to change the delivery address from our end because the order is already in transit with the courier
In some cases, we can submit a query with Auspost however you may also contact them directly once tracking is available.
Important to know
- Address changes are time-sensitive
- We cannot redirect parcels once they are in transit
- Ellie Grace Jewellery is not responsible for orders delivered to addresses provided incorrectly at checkout
Need help?
If you’re unsure whether your order can still be updated, please contact our support team as soon as possible and we’ll check for you.
Jan 14, 2026